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Frequently Asked Questions



Minimum System Requirements

  •  Windows 7 64-bit Home Premium or above
  •  Intel Core i5-2xxx "Sandy Bridge" or AMD FX-8XXX "Bulldozer" CPU or greater
  •  NVIDIA GTX 750 or AMD/ATI equivalent GPU with 2GB video RAM or better
  •  Minimum 8GB RAM
  •  Minimum 4GB free hard disk space

Recommended VR Specifications

  •  Windows 10
  •  Intel i7-6700 "Skylake" or AMD FX-9590 "Piledriver" CPU or greater
  •  NVIDIA GTX 980 / AMD R9 390X or higher with 4GB video RAM or greater
  •  16GB RAM

For an example of a reccomended VR system please check out our hardware partner.

Why am I unable to connect to the server when installing Fuzor?

If you are receiving the error code "The server could not be contacted to verify your product key" it is likely that the machine being installed on does not have access to the internet. Fuzor contacts https://www.kalloctech.com to validate the product key. For Fuzor to complete its installation it must be able to access www.kalloctech.com via HTTPS. Please contact your network administrator to provide this access.

NOTE: If your network connects to the internet via a Proxy, please use "Use Proxy" under the product key text boxes.

Do you have VR Support?

Fuzor currently supports Oculus DK2 and CV1 as well as the HTC Vive and Google Cardboard for mobile devices. Since VR is constantly in development, we will be regularly updating our VR support to keep up with the current changes. Currently many of Fuzor's BIM and design features are disabled while in VR mode. However, we are working to bring more of these features into the VR environment.

Does my Revit version need to match my Fuzor version?

No, it does not. Fuzor will work with all supported versions of Revit or Archicad. For a list of supported versions click here (see note 2).

How can I run Fuzor more smoothly on an older slower machine?

Fuzor supports progressive rendering to ease navigation in larger files. To learn how to enable progressive rendering click on the following link: http://www.kalloctech.com/posts/list/0/234.page#292

Why is my screen white / black?

This is most likely a driver issue. Make sure your video drivers are up to date. If you are running on Oculus Rift runtime 0.6 or lower, be sure you are on Extended Mode (not Direct Mode). If the issue persists, please contact us.

Do you support Virtual Machines?

Virtual Machines are not supported.

The installer says it cannot run a DLL?

"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

If you received this error message or one similar to it, chances are your antivirus software has misclassified Fuzor's install files. Disable your antivirus and re-run the installer. If the issue persists, please contact us.

Why does Fuzor crash on my NVIDIA laptop?

Your laptop is likely not using your NVIDIA graphics card. To fix this, you must add Fuzor to your NVIDIA Control Panel and select "high performance NVIDIA processor" (see image). Fuzor should now start normally. If the issue persists, please contact us.

Fuzor plug-in not working - "Revit cannot run the external application"

When installing Fuzor 2017, the first prompt below may appear. If you clicked "No", upon loading Revit the second prompt may appear and the Fuzor plug-in will not load.

(1)  

(2)  

There are a few options to resolve this:

If you are still receiving this error, please contact technical support for further assistance.

Can we add our own trees?

The quick answer is no. We use Speedtree, a third party application for our foliage. Since we are using their system we do not open it up to the user. We do offer almost 300 tree types, so hopefully the foliage type you are looking for will be in our library. If you are not able to find the tree you are looking for, please contact us and let us know the tree name and type. We do make updates to our assets, so we might be able to make the tree and make it available in a future update.

What graphics engine does Fuzor use?

Fuzor was built on its own graphics engine. This engine was specifically designed to handle large object and polygon counts. Also built into Fuzor's engine are the Live Link capabilities that allow Fuzor and Revit to communicate with each other. The Live Link technology is a patented technology that couples two softwares together to maximize and complement each others' feature sets.

Why do I keep getting directed to a different site when I attempt to visit the Buy page?

We have contracts with resellers that have rights to sales in specific regions around the world. The IP address that is found when you attempt to visit the Buy page will determine whether or not you will be redirected to a Reseller's page. If you are not seeing our Buy page then your IP address has been flagged as being in a reseller's area and you will need to purchase Fuzor through that reseller.

Where can I find more information about the features in Fuzor?

Once Fuzor is open pressing F1 will open the about menu. The about menu has version information as well as a button that will open the Fuzor Manual. The Fuzor manual will give an overview of features and controls to help users familiarize themselves. Also, pressing F1 while a tool tip is active will open the Fuzor manual to the features section. This can be helpful when identifying and learning more about specific features. You can also find additional information and tutorials on our YouTube page and in the How To section of the forums.

How do I get the viewer to work on my PC?

Before running the viewer, verify that your computer meets all of our minimum system requirements.

Please note: The viewer is 64-bit and will not be able to run on a 32-bit machine.

To check if your machine is a 64-bit system follow the steps listed below.

  •  Open the windows control panel
  •  Click System and Security
  •  Click System
  •  Now look for your System Type to find out what version you are using (see example).

If these requirements have been met and you are still receiving an error, additional files may be required for the viewer to run on your PC. Normally these files are installed with Windows Update.

  •  Please be sure that all Windows Updates have been installed.

If you still experience an error opening the viewer, please use the following links to install the required files.

Examples of possible errors include:

  •  This program can't start because d3dx9_43.dll is missing from your computer. Try reinstalling the program to fix this problem.
  •  The program can't start because MSVCR100.dll is missing from your computer. Try reinstalling the program to fix this issue.
  •  The program can't start because X3DAudio1_7.dll is missing from your computer. Try reinstalling the program to fix this problem.

If you have followed all the steps above and are still experiencing an error opening the viewer please contact the Fuzor Development Team.

What type of XBox controller can I use with Fuzor?

Fuzor allows users to use a wired XBox 360 controller to navigate around a project. For a PC to recognize the controller it must be either a wired controller or the user must have a wireless receiver for the wireless XBox controller.

NOTE: The XBox 360 controller that has a detachable charging cable is not a wired controller. The charging cable is only for charging the controller, it does not pass data.

The following image is a wired controller that will work with Fuzor.

The images below are of a wireless controller that has the charging cable and the wireless receiver that is required to allow the wireless controller to work with the PC.

License Support

Do you have network licensing, and how does it work?

Each product is available with a network license option. Network licenses allow a company to purchase a smaller amount of licenses and then employees are able to share the licenses amongst different computers. For more information about our licensing please refer to our licensing page.

How do I set up the network license server?

The license server will come with an installation and setup guide. If you are unfamiliar with networking it is best to follow the installation guide step by step. If you run into any issues during installation we encourage you to contact us as soon as possible so we can help troubleshoot any issues. To read through the quick installation instructions visit our network license server page.

Are there other subscription options other than the ones on the Buy page?

We can offer subscription options other than those listed on the Buy page. If you have a term in mind or you are just interested in other options, please contact our sales team and they will be able to give you more options than the ones listed on our site.